Terms and Conditions

Website privacy policy

Key details

This website privacy policy describes how Rosetone Event Furniture protects and makes use of the information you give the company when you use this website.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page.
This website privacy policy was updated on: May 2017
If you have any questions about this policy, please email or write to: Units 1-3 Wren Park Business Centre, Hitchin Road, Shefford, Bedfordshire SG17 5JD.

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather

We may collect the following information:
* Name and job title
* Contact information including email address
* Demographic information, such as postcode, preferences and interests
* Website usage data
* Other information relevant to client enquiries
* Other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we may use data:
* For our own internal records.
* To improve the products and services we provide.
* To contact you in response to a specific enquiry.
* To customise the website for you.
* To send you promotional emails about products, services, offers and other things we think might be relevant to you.
* To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
* To contact you via email, telephone or mail for market research reasons.

Cookies and how we use them

What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:
* Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
* Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
* Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
* Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
* To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
* Opt-in to receive marketing communications from us by email, telephone, text message or post.
* Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
* Sign in to our website and change your opt-in settings.
* Send an email to .
* Write to us at: Units 1-3 Wren Park Business Centre, Hitchin Road, Shefford, Bedfordshire SG17 5JD.

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.
Security

We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the rosetone.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

 


 

Hire Terms And Conditions

 


 

Sales Terms And Conditions

Subject of the Agreement

It is the obligation of the Seller [Rosetone] to manufacture the Goods for the Buyer and to transfer the property of the Goods to the Buyer under the terms and conditions herein and the obligation of the Buyer to accept the collected Goods from the Seller [Rosetone] and to pay the agreed purchase price.

Terms and Conditions

This website www.rosetone.co.uk is operated by Rosetone. As a User of this website you acknowledge that any use of this website including any transactions you make is subject to our Terms and Conditions. These Terms and Conditions apply to the sale and supply of Goods to you and to the use of cookies. We recommend that you print out a copy of the Terms and Conditions for your records. The submission of the buyer specifying an order to purchase the Goods, followed by an email reply from Rosetone accepting your order will constitute the Buyer accepting to Rosetone’s Terms and Conditions and initiate the creation of a legally binding Contract between Rosetone and the Buyer.

All orders the Buyer places with Rosetone will be subject to acceptance in accordance with these Terms and Conditions. Rosetone reserve the right to alter or amend these Terms and Conditions at any time. The Terms and Conditions may also be extended to include other conditions applicable to specific Goods or services offered by Rosetone. It is your responsibility to read the Terms and Conditions every time you place an order. Rosetone reserve the right to terminate the Contract with Rosetone at their own discretion.

Price

The price of the Goods displayed on the website are exclusive of Value Added Tax, and all costs displayed exclusive of delivery, packaging, loading, unloading, carriage and insurance. We try and make sure that all prices on our website are correct but occasionally errors may occur. Rosetone reserves the right to change its advertised prices at any time. Any quotation provided by Rosetone to the Buyer is valid for a period of thirty days only from the date the quotation is sent to the Buyer. Rosetone reserves the right at any time before delivery to increase the price of the Goods to reflect any increase in the cost that Rosetone may incur, that could be due to any factor beyond the control of Rosetone (not limited to any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, material or other costs of manufacture).

Payment

All customers are required to pay a deposit of 50% of the invoice once an order has been placed. Payment can be made by Debit Card, Credit Card (2% bank charges apply), BACS or cash. Orders are not confirmed until the deposit is paid. The balance of the invoice must be paid 3 weeks prior to delivery or collection of the Goods. Rosetone require full payment for the Goods before commencing delivery of the Goods. If the Buyer fails to make full payment for the Goods Rosetone reserve the right to cancel the Contract or delay delivery of the Goods until the Buyer has paid the full amount. If the Buyer fails to pay the purchase price, Rosetone shall have the right to cancel this Agreement.

The Goods

Rosetone shall be liable for any manufacturing faults covered under the manufacturer’s warranty that exists within the time period specified by Rosetone at the time of purchase. The warranty period is specific to each item the buyer is purchasing as detailed on the order confirmation. If no manufacturer warranty is stated Rosetone is not liable. Rosetone declares that the Goods, during the specified warranty period, will remain fit for the purposes. The warranty value will not exceed the purchase price of the Goods. Rosetone reserves the right to make changes in the specification of the Goods. All sizes and measurements are approximate and we endeavour to ensure that they are as accurate as possible. Stock images on Rosetone’s website and in brochures are regularly kept up to date with pictures of actual holding stock. However, some stock items may slightly differ from the images shown on the website and in our brochure. Most photos used for our product images are images of our actual products and any variation in colours is due to the lighting when photographing the products, or variations in screen displays. Rosetone is not liable for product variances out of our control. As example for modifications and variations in colour of seat pads upholstery fabrics and variations of the natural shades and colours of raw wood that may show on the overall finish of the chairs.

Availability

All products displayed on our website are subject to availability at the time of order.

Your Order

Once your order has been submitted, we will email you the order confirmation document. Once this document has been signed and returned this will constitute the Buyer accepting Rosetone’s Terms and Conditions and initiates the creation of a legally binding Contract between Rosetone and the Buyer. Rosetone reserve the right to refuse customer orders at our own discretion. It is your responsibility to ensure the accuracy of the delivery address and contact details. If we are unable to deliver a shipment because of an incorrect address, we will make all reasonable efforts to find the correct address although additional charges may apply. When accepting delivery of your order ensure the products are in satisfactory condition. We do not accept returns for damaged items after they have been signed off following delivery.

Warranties and Liability

Subject to the conditions set out below, Rosetone authorises that the Goods will be delivered to match their given specification at the time of order. Rosetone is not liable for any defect arising from fair wear and tear, purposeful damage, negligence, abnormal working conditions, or storage in a hostile environment. Any claim by you which is based on any discrepancy or error relating to your order must be brought to the attention of Rosetone within 24 hours of delivery. Defects in the quality or condition of the Goods or their failure to correspond with the specification must be notified to Rosetone within 3 working days from the date of delivery. If delivery is not refused and the Buyer does not notify Rosetone of any defect / order volume error accordingly, you will not be entitled to reject the Goods and Rosetone shall have no liability for such defects or failure and you will not be entitled to a refund of the price as if the Goods had not been delivered in accordance with the Contract. Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to Rosetone in accordance with these Terms and Conditions, Rosetone shall be entitled to replace the Goods, and at Rosetone’s sole discretion, refund to you the price of the Goods (or a proportionate part of the Goods) at the price the Goods were sold to the Buyer. Rosetone shall have no further liability. Rosetone is not liable to you or by reason of any representation for any implied warranty, condition or other term, any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit, goodwill or reputation or otherwise), economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Rosetone, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use by you.  Rosetone shall not be in breach of Contract by reason for any delay in performing, or any failure to perform, any of Rosetone’s obligations in relation to the Goods if the delay or failure was due to any cause beyond Rosetone’s reasonable control. The following shall be regarded as causes beyond Rosetone’s reasonable control: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Rosetone or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or traffic or a breakdown in any machinery or vehicles.

 


 

Rosetone Respray and or Refurbishment Service
Terms and Conditions

All orders the Customer places with Rosetone will be subject to acceptance in accordance with these Terms and Conditions. Rosetone reserve the right to alter or amend these Terms and Conditions at any time. The Terms and Conditions may also be extended to include other conditions applicable to specific Repaired/Refurbished furniture or services offered by Rosetone. It is the Customer’s responsibility to read the Terms and Conditions every time you place an order. Rosetone reserve the right to terminate the Contract with Rosetone at their own discretion. Please note water based products, acrylic and polyurethane products cannot be removed with the standard caustic stripping process, we do however offer hand strip service, for more information please contact us.

Price/Payment

The price of the Services displayed on the website are exclusive of Value Added Tax, and all costs displayed exclusive of delivery, packaging, loading, unloading, carriage and insurance. We try and make sure that all prices on our website are correct but occasionally errors may occur. Rosetone reserves the right to change its advertised prices at any time. Any quotation provided by Rosetone to the Customer is valid for a period of thirty days only from the date the quotation is sent to the Customer.  Rosetone reserves the right at any time before delivery to increase the price of the Services to reflect any increase in the cost that Rosetone may incur, that could be due to any factor beyond the control of Rosetone (not limited to any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, material or other costs of manufacture). 

All customers are required to pay the full invoice prior to delivery or collection. If the Customer fails to make full payment for the Repaired/Refurbished furniture Rosetone reserve the right to cancel the Contract or delay delivery of the Repaired/Refurbished furniture until the Customer has paid the full amount. If the Customer fails to pay the purchase price, Rosetone shall have the right to cancel this Agreement and hold the Furniture until payment has been cleared.

Your Order

Once your order has been confirmed, we will email you the order confirmation document. Once this document has been signed and returned this will constitute the Customer accepting Rosetone’s Terms and Conditions and initiates the creation of a legally binding Contract between Rosetone and the Customer. Rosetone reserve the right to refuse customer orders at our own discretion. It is your responsibility to ensure the accuracy of the collection/delivery address and contact details. If we are unable to deliver a shipment because of an incorrect address, we will make all reasonable efforts to find the correct address although additional charges may apply. When accepting delivery of your order ensure the products are in satisfactory condition. We do not accept returns for damaged items after they have been signed off following delivery.

Warranties and Liability

Subject to the conditions set out below, Rosetone authorises that the Repaired/Refurbished furniture will receive the service specified at the time of order this. Rosetone is not liable for any defect arising after the customer has received back their repaired/refurbished furniture from Rosetone, including; fair wear and tear, purposeful damage, negligence, abnormal working conditions, or storage in a hostile environment. Any claim by you which is based on any discrepancy or error relating to your order must be brought to the attention of Rosetone within 24 hours of delivery. Defects in the quality or condition of the Repaired/Refurbished furniture or their failure to correspond with the specification must be notified to Rosetone within 3 working days from the date of collection/delivery. If delivery is not refused and the Customer does not notify Rosetone of any defect / order volume error accordingly, you will not be entitled to reject the repaired/refurbished furniture and Rosetone shall have no liability for such defects or failure and you will not be entitled to a refund of the price as if the Repaired/refurbished furniture had not been delivered in accordance with the Contract. Where any valid claim in respect of any of the Repaired/refurbished furniture which is based on any defect in the quality or condition of the Repaired/refurbished furniture or their failure to meet specification is notified to Rosetone in accordance with these Terms and Conditions, Rosetone shall be entitled to replace the Repaired/refurbished furniture, and at Rosetone’s sole discretion, refund to you the price of the Repaired/refurbished furniture (or a proportionate part of the Repaired/refurbished furniture) at the price the Repaired/refurbished furniture were sold to the Customer. Rosetone shall have no further liability. Rosetone is not liable to you or by reason of any representation for any implied warranty, condition or other term, any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit, goodwill or reputation or otherwise), economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Rosetone, its employees or agents or otherwise) which arise out of or in connection with the repaired/refurbished furniture or its use by you.  Rosetone shall not be in breach of Contract by reason for any delay in performing, or any failure to perform, any of Rosetone’s obligations in relation to the Repaired/refurbished furniture if the delay or failure was due to any cause beyond Rosetone’s reasonable control. The following shall be regarded as causes beyond Rosetone’s reasonable control: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Rosetone or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or traffic or a breakdown in any machinery or vehicles.