Frequently Asked Questions - HIRE ORDERS
Q: CAN WE SEE THE CHAIRS BEFORE WE BOOK?
A: Of course! We have a showroom here at Rosetone’s units and are more than happy to show you all the items that we hire. Just arrange a showing with one of our team and let us know what items you wish to view so we can have these ready for you. Our office hours are between 8am-4.15pm from Monday-Friday, 8am-1pm on Friday. If you cannot come in these times, we can arrange a showing for you out of these hours, including weekends, by appointment.
Q: WHAT IS THE BOOKING PROCESS?
A: If you would like to go ahead and book with Rosetone we would require a 50% deposit at the time of booking this can be made over the phone by credit or debit card. Please note there is a 2% charge for credit cards. There is no fee for debit cards. We no longer take payment via bank transfer. Once your deposit has been made Rosetone will secure the items you have booked. By paying your 50% deposit you are agreeing to our terms and conditions.
Q: WHAT IF I WANT TO INCREASE/DECREASE MY ORDER AT A LATER DATE? OR CHANGE MY CHAIRS/COLOUR PAD AT A LATER DATE?
A: If you wish to change items, add items or decrease items on your order this is absolutely fine. We can adjust items (stock depending) and quantity up to a month before your event. Changing the seat pad colour will not affect the cost as all of our seat-pads are included in the price of the chair. Please note however that our chairs do vary in price and selecting a different style or colour of chair may increase the total cost. Any price changes will be clearly stated to you via email or on the phone if you contact us requesting to do so.
Q: DOES CHANGING THE COLOUR OF THE SEAT PAD CHANGE THE PRICE?
A: No, all of our seat pad colours are included in the price of our chairs. It does not matter which colour you choose or if you decide to change the colour at a later date, it will not alter the price.
Q: WHEN DO WE NEED TO PAY FINAL PAYMENT?
A: Your final payment would be due one month prior to your hire which is when we also request your final numbers, we cannot reduce numbers after this date.
Q: I’VE BEEN SENT AN EMAIL ASKING TO SIGN THE ORDER CONFIRMATION, HOWEVER I HAVE ALREADY SIGNED?
A: Rosetone have recently requested that all our customers sign their order confirmation that states they accept all Rosetone terms and conditions entering a hire agreement. As it is a new process we are still working through the kinks, we apologise if you are receiving these emails twice. Just email or call us to let us know and we can sort this for you.
Q: I’VE HAD A CHEAPER QUOTE ELSEWHERE BUT WANT TO USE YOUR COMPANY, WHAT CAN YOU DO?
A: We believe Rosetone’s services and prices are the best in the industry. If you do get a cheaper quote please email us the quotation you have received, if it is a like for like quote e.g the quality of furniture and services we will try to match it. Just contact us!
Q: WHAT IS YOUR STANDARD DELIVERY?
A: Delivery is to the street level/ground floor with step free access within reason (up to 10 meters from nearest available parking point) or up to 10 meters in to a building on the ground floor. Please note there may be extra charges if although delivery is to street level/ground floor and step free access there are then also narrow corridors and entry points, or if loading is hazardous. Delivery is to a single point where the goods may be held safely.
Q: WHEN IS YOUR DRIVER DELIVERING THE CHAIRS?
A: If you have given us specific times that the chairs will need delivering/collecting, please note that we try our upmost best to keep to these times. Our driver or someone here at the office will call or text you when we are an hour away from your venue to deliver/collect the goods. However, all times negotiated are traffic depending.
Q: DO YOU DELIVER AND COLLECT LATE AT NIGHT/EARLY HOURS OF THE MORNING?
A: Yes we do. We understand that sometimes your venue will not store the chairs for you over-night so Rosetone offer an out of hours delivery and collection service. However, there will be an extra charge for this.
Q: DO YOU OFFER A SET-UP AND SET-DOWN SERVICE?
A: We do! Rosetone offer additional services such as advice on seating plans, setting out tables and chairs and taking everything down again for collection for all goods you hire from us at an extra charge. These services are not offered at standard.
Q: WHAT IS A DAMAGE WAVIER?
A: We charge a small damage waiver of 2% on all hire orders to cover minor damage which may occur during the use of goods. This covers fair wear and tear. However if goods are broken or lost then per our terms and conditions the customer will be charged.
Q: HOW FAR DO YOU TRAVEL?
A: As standard, Rosetone deliver up to roughly 100 miles away from our units in Shefford. For much larger orders we can make exceptions. We have even hired items to Amsterdam!
Q: ARE YOU INSURED?
Yes we are. We can forward you all the details if you require these.
Q: CAN WE LEAVE THE CHAIRS OUTSIDE?
A: Only the white resin, samsonites, and plastic bristo chairs are intended for outdoor use. However, chairs should not be left outside under any circumstance. Each and every chair not intended for outdoor use that subsequently gets rained upon or damaged will be charged for at our full replacement cost.
Q: WHAT IS THE MAXIMUM WEIGHT THE CHAIRS CAN HOLD?
A: 18 stone.
Q: DO YOU HIRE CHAIR COVERS?
A: We do not hire chair covers. Rosetone believe our chairs are of highest quality and do not need covering.
If you have anymore questions please do not hesitate to contact us!