Terms and Conditions
Sales Terms And Conditions
Subject of the Agreement
It is the obligation of the Seller [Rosetone] to manufacture the Goods for the Buyer and to transfer the property of the Goods to the Buyer under the terms and conditions herein and the obligation of the Buyer to accept the collected Goods from the Seller [Rosetone] and to pay the agreed purchase price.
Terms and Conditions
All orders the Buyer places with Rosetone will be subject to acceptance in accordance with these Terms and Conditions. Rosetone reserve the right to alter or amend these Terms and Conditions at any time. The Terms and Conditions may also be extended to include other conditions applicable to specific Goods or services offered by Rosetone. It is your responsibility to read the Terms and Conditions every time you place an order. Rosetone reserve the right to terminate the Contract with Rosetone at their own discretion.
The price of the Goods displayed on the website are exclusive of Value Added Tax, and all costs displayed exclusive of delivery, packaging, loading, unloading, carriage and insurance. We try and make sure that all prices on our website are correct but occasionally errors may occur. Rosetone reserves the right to change its advertised prices at any time. Any quotation provided by Rosetone to the Buyer is valid for a period of thirty days only from the date the quotation is sent to the Buyer. Rosetone reserves the right at any time before delivery to increase the price of the Goods to reflect any increase in the cost that Rosetone may incur, that could be due to any factor beyond the control of Rosetone (not limited to any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, material or other costs of manufacture).
All customers are required to pay a deposit of 50% of the invoice once an order has been placed. Payment can be made by Debit Card, Credit Card (2% bank charges apply), BACS or cash. Orders are not confirmed until the deposit is paid. The balance of the invoice must be paid 3 weeks prior to delivery or collection of the Goods. Rosetone require full payment for the Goods before commencing delivery of the Goods. If the Buyer fails to make full payment for the Goods Rosetone reserve the right to cancel the Contract or delay delivery of the Goods until the Buyer has paid the full amount. If the Buyer fails to pay the purchase price, Rosetone shall have the right to cancel this Agreement.
Rosetone shall be liable for any manufacturing faults covered under the manufacturer’s warranty that exists within the time period specified by Rosetone at the time of purchase. The warranty period is specific to each item the buyer is purchasing as detailed on the order confirmation. If no manufacturer warranty is stated Rosetone is not liable. Rosetone declares that the Goods, during the specified warranty period, will remain fit for the purposes. The warranty value will not exceed the purchase price of the Goods. Rosetone reserves the right to make changes in the specification of the Goods. All sizes and measurements are approximate and we endeavour to ensure that they are as accurate as possible. Stock images on Rosetone’s website and in brochures are regularly kept up to date with pictures of actual holding stock. However, some stock items may slightly differ from the images shown on the website and in our brochure. Most photos used for our product images are images of our actual products and any variation in colours is due to the lighting when photographing the products, or variations in screen displays. Rosetone is not liable for product variances out of our control. As example for modifications and variations in colour of seat pads upholstery fabrics and variations of the natural shades and colours of raw wood that may show on the overall finish of the chairs.
All products displayed on our website are subject to availability at the time of order.
Once your order has been submitted, we will email you the order confirmation document. Once this document has been signed and returned this will constitute the Buyer accepting Rosetone’s Terms and Conditions and initiates the creation of a legally binding Contract between Rosetone and the Buyer. Rosetone reserve the right to refuse customer orders at our own discretion. It is your responsibility to ensure the accuracy of the delivery address and contact details. If we are unable to deliver a shipment because of an incorrect address, we will make all reasonable efforts to find the correct address although additional charges may apply. When accepting delivery of your order ensure the products are in satisfactory condition. We do not accept returns for damaged items after they have been signed off following delivery.
Warranties and Liability
Subject to the conditions set out below, Rosetone authorises that the Goods will be delivered to match their given specification at the time of order. Rosetone is not liable for any defect arising from fair wear and tear, purposeful damage, negligence, abnormal working conditions, or storage in a hostile environment. Any claim by you which is based on any discrepancy or error relating to your order must be brought to the attention of Rosetone within 24 hours of delivery. Defects in the quality or condition of the Goods or their failure to correspond with the specification must be notified to Rosetone within 3 working days from the date of delivery. If delivery is not refused and the Buyer does not notify Rosetone of any defect / order volume error accordingly, you will not be entitled to reject the Goods and Rosetone shall have no liability for such defects or failure and you will not be entitled to a refund of the price as if the Goods had not been delivered in accordance with the Contract. Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to Rosetone in accordance with these Terms and Conditions, Rosetone shall be entitled to replace the Goods, and at Rosetone’s sole discretion, refund to you the price of the Goods (or a proportionate part of the Goods) at the price the Goods were sold to the Buyer. Rosetone shall have no further liability. Rosetone is not liable to you or by reason of any representation for any implied warranty, condition or other term, any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit, goodwill or reputation or otherwise), economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Rosetone, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use by you. Rosetone shall not be in breach of Contract by reason for any delay in performing, or any failure to perform, any of Rosetone’s obligations in relation to the Goods if the delay or failure was due to any cause beyond Rosetone’s reasonable control. The following shall be regarded as causes beyond Rosetone’s reasonable control: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Rosetone or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or traffic or a breakdown in any machinery or vehicles.