1. All new sales orders require a 50% deposit to process your order. We are happy to take bookings over the phone.
2. We can take payment via debit/credit card or bank transfer (please note we charge a 2% fee for credit cards).
3. You will receive a confirmation form agreeing to our terms and conditions via Adobe Sign (a secure e-sign tool). Please ensure you sign the confirmation form or we may be unable to process your order.
4. The balance is due three weeks before delivery. We’ll also contact you prior to delivery to confirm full details. Please see our delivery section for more information.

All sales orders are placed specially for you and once you have signed a confirmation form, cannot be cancelled or returned.

We’re sure you’ll find something you love on our website; however, occasionally, customers do get in touch with an image they’ve seen but are unable to find the product to match. Feel free to send us an image and we’ll do our best to find a match.

The Premium Chiavari stacking chairs have always been extremely popular and remain so to this day. However, the Crossback chairs are growing in popularity with our wedding customers and are certainly giving the Chiavari a run for their money.

Please note that our chairs are designed in a mixture of fully upholstered, or semi-upholstered on the seat, back and sides.

Each one is available in a choice of standard fabric colours. These are included in the cost of the chair which you’ll see displayed on the website.

If you would like to request a different fabric to match your colour scheme, we’re happy to accommodate this. Our bespoke range includes hundreds of different fabrics and colourways – or you can supply your own fabric. Prices for our bespoke range vary, so please contact us for a quote.

All our furniture is supplied with a manufacturer’s warranty of 12 months. We also offer a repair, reupholstery, and respray service to keep your furniture looking as good as new.

We don’t recommend that you treat the fabric yourself with a stain guard type product. Fabrics all respond differently to the chemicals in these products and any damage caused would be at your own risk. Unfortunately, we cannot accept responsibility for fabrics which are treated in this way. If you do decide to treat your furniture with a stain guard, the fabric will no longer be covered by our warranty.

Our chairs are available in a choice of 12 colours (in stains and lacquers). All finishes are included in the standard chair price.

Our 12 standard wood finishes are:

Lacquers:

• Black
• Limewash
• Natural
• Pale Gold
• Rich Gold
• Silver
• White

Stains:

• Antique Wash
• Golden Oak
• Jacobean
• Tipi Brown
• Walnut

Additional finishes (on selected ranges):

• Teak
• Cherry
• Oak
• Wenge

Yes. In addition to the finishes listed above, we can also spray your furniture in a bespoke colour (based on a sample you provide). This costs from as little as £3 per chair. There are hundreds to choose from – we’ll match any colour from RAL, Pantone or Farrow & Ball colour charts.

We can also match to your existing wood furniture – just send us a sample of the wood.

We charge according to postcode, so if you’d like to get a quote, please get in touch and we’ll be able to provide a cost. We deliver across the UK and Europe. If you need a same day dispatch, we can usually oblige as long as your chosen item is in stock (excluding bespoke orders).

All items are manufactured in our Bedfordshire factory and some take longer than others. Once you place your order, our sales team will contact you to discuss completion times and to book a delivery date.

We can accommodate deliveries outside of our designated zone for a small fee. Please contact us for a quote.