Repairs Terms and Conditions - Page 4 - Page #1

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Terms and Conditions


Rosetone Respray and or Refurbishment Service
Terms and Conditions

All orders the Customer places with Rosetone will be subject to acceptance in accordance with these Terms and Conditions. Rosetone reserve the right to alter or amend these Terms and Conditions at any time. The Terms and Conditions may also be extended to include other conditions applicable to specific Repaired/Refurbished furniture or services offered by Rosetone. It is the Customer’s responsibility to read the Terms and Conditions every time you place an order. Rosetone reserve the right to terminate the Contract with Rosetone at their own discretion. Please note water based products, acrylic and polyurethane products cannot be removed with the standard caustic stripping process, we do however offer hand strip service, for more information please contact us.


The price of the Services displayed on the website are exclusive of Value Added Tax, and all costs displayed exclusive of delivery, packaging, loading, unloading, carriage and insurance. We try and make sure that all prices on our website are correct but occasionally errors may occur. Rosetone reserves the right to change its advertised prices at any time. Any quotation provided by Rosetone to the Customer is valid for a period of thirty days only from the date the quotation is sent to the Customer.  Rosetone reserves the right at any time before delivery to increase the price of the Services to reflect any increase in the cost that Rosetone may incur, that could be due to any factor beyond the control of Rosetone (not limited to any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, material or other costs of manufacture). 

All customers are required to pay the full invoice prior to delivery or collection. If the Customer fails to make full payment for the Repaired/Refurbished furniture Rosetone reserve the right to cancel the Contract or delay delivery of the Repaired/Refurbished furniture until the Customer has paid the full amount. If the Customer fails to pay the purchase price, Rosetone shall have the right to cancel this Agreement and hold the Furniture until payment has been cleared.

Your Order

Once your order has been confirmed, we will email you the order confirmation document. Once this document has been signed and returned this will constitute the Customer accepting Rosetone’s Terms and Conditions and initiates the creation of a legally binding Contract between Rosetone and the Customer. Rosetone reserve the right to refuse customer orders at our own discretion. It is your responsibility to ensure the accuracy of the collection/delivery address and contact details. If we are unable to deliver a shipment because of an incorrect address, we will make all reasonable efforts to find the correct address although additional charges may apply. When accepting delivery of your order ensure the products are in satisfactory condition. We do not accept returns for damaged items after they have been signed off following delivery.

Warranties and Liability

Subject to the conditions set out below, Rosetone authorises that the Repaired/Refurbished furniture will receive the service specified at the time of order this. Rosetone is not liable for any defect arising after the customer has received back their repaired/refurbished furniture from Rosetone, including; fair wear and tear, purposeful damage, negligence, abnormal working conditions, or storage in a hostile environment. Any claim by you which is based on any discrepancy or error relating to your order must be brought to the attention of Rosetone within 24 hours of delivery. Defects in the quality or condition of the Repaired/Refurbished furniture or their failure to correspond with the specification must be notified to Rosetone within 3 working days from the date of collection/delivery. If delivery is not refused and the Customer does not notify Rosetone of any defect / order volume error accordingly, you will not be entitled to reject the repaired/refurbished furniture and Rosetone shall have no liability for such defects or failure and you will not be entitled to a refund of the price as if the Repaired/refurbished furniture had not been delivered in accordance with the Contract. Where any valid claim in respect of any of the Repaired/refurbished furniture which is based on any defect in the quality or condition of the Repaired/refurbished furniture or their failure to meet specification is notified to Rosetone in accordance with these Terms and Conditions, Rosetone shall be entitled to replace the Repaired/refurbished furniture, and at Rosetone’s sole discretion, refund to you the price of the Repaired/refurbished furniture (or a proportionate part of the Repaired/refurbished furniture) at the price the Repaired/refurbished furniture were sold to the Customer. Rosetone shall have no further liability. Rosetone is not liable to you or by reason of any representation for any implied warranty, condition or other term, any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit, goodwill or reputation or otherwise), economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of Rosetone, its employees or agents or otherwise) which arise out of or in connection with the repaired/refurbished furniture or its use by you.  Rosetone shall not be in breach of Contract by reason for any delay in performing, or any failure to perform, any of Rosetone’s obligations in relation to the Repaired/refurbished furniture if the delay or failure was due to any cause beyond Rosetone’s reasonable control. The following shall be regarded as causes beyond Rosetone’s reasonable control: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Rosetone or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or traffic or a breakdown in any machinery or vehicles.  

Rosetone take the confidentiality of our customers seriously. We do not, and will not share any of your data information with anyone outside Rosetone Event Furniture.
All images, data and text present on Rosetone's website and brochures are protected by copyright and may not be used without consent of the owner.


Rosetone Event Furniture 

Units 1 - 3 Wren Park Business Centre
Hitchin Road
SG17 5JD

Tel: +44 (0)1462 811166




Rosetone was first founded in 1987 offering a Respraying and Refurbishing furniture service and hiring chairs to the marquee trade. We are now the only company in the UK to buy in our chairs RAW and finish them here in the UK, using dedicated, specialised staff. [Read more...]